앱 구현 상태

지금 회사에서는 회원가입을 특수한 경우에만 제공하고 있습니다.
새로운 가입 고객은 계약 당시 아이디를 발급해주고 있었지만
기존 고객은 앱을 설치하여 아이디를 생성 후 기존 제품에 해당 아이디를 입력해야 앱을 사용할 수 있었습니다.
그렇기 때문에 앱에서는 회원가입만을 제공하고 회원탈퇴를 제공하지 않는 상황이었습니다.
계약의 주가 되는 것이 앱이 아니라 다른 계약이었기 때문에 담당자에게 연락후 계약을 해지해야했기 때문입니다.

 

거절 이력

데이터 수집 및 저장

Guideline 5.1.1(v) - Data Collection and Storage

We noticed that your app supports account creation but does not appear to include an option to initiate account deletion.

Apps that support account creation must also offer account deletion to give App Store users more control of the data they’ve shared while using your app.

Next Steps

If your app already supports account deletion, reply to this message and let us know how to locate this feature. If your app does not support account deletion, revise your app to include an option to initiate account deletion.

If you are unable to offer account deletion or need to provide additional customer service flows to facilitate and confirm account deletion, either because your app operates in a highly-regulated industry or for some other reason, reply to this message in App Store Connect and provide additional information or documentation. If you have questions regarding your legal obligations, check with your legal counsel.

Keep these requirements in mind when updating your app to support account deletion:

  • Only offering to temporarily deactivate or disable an account is insufficient.

  • If users need to visit a website to finish deleting their account, include a link directly to the page on your website where they can complete the process.

  • You may include confirmation steps to prevent users from accidentally deleting their account. However, only apps in highly-regulated industries may require users to use customer service resources, such as making a phone call or sending an email, to complete account deletion.

거절 사유 - 데이터 수집 및 저장
계정 생성을 지원하는 경우 반드시 계정 삭제를 지원해야한다는 것입니다.

시도한 방법
현재는 회원 탈퇴를 제공하지 않는 이유에 대해 회신을 보냈고 아래의 답장을 받았습니다.

Hello,

Thank you for your message. We’d like to provide additional information to help you resolve this issue.

As of June 30, 2022, apps submitted to the App Store that support account creation must also let users initiate deletion of their account within the app. Account deletion removes the account from your records, along with any data associated with the account that you aren’t legally required to maintain. If you have questions regarding your legal obligations, check with your legal counsel.

It would be appropriate to revise your app to include an option for initiating account deletion for the users who can create an account. If you are unable to offer account deletion, either because your app operates in a highly-regulated industry or for some other reason, reply to this message in App Store Connect and provide additional information or documentation.

To learn more about the account deletion requirement and review frequently asked questions, see Offering account deletion in your app.

We look forward to reviewing your future submissions of your app.

Best regards,

App Store Review

 

결론

  • 2022년 6월 30일 부터 앱 내 회원가입을 제공하는 경우 회원탈퇴를 지원해야한다.